All appointments made through this online portal are pending and subject to final scheduling by the Booking Manager. For a faster response and confirmation please give us a call at 1(833) 867-2448.
A 50% deposit is due at time of booking confirmation. Deposit is non-refundable if canceled less than 2 weeks before scheduled appointment. Card on file will be charged full amount if canceled less than 48 hours before the scheduled appointment. Rescheduling is subject to availability and an additional $50 fee. Full payment is due 24 hours before scheduled appointment.
LOCATION: The customer is required to provide a relatively flat, safe area for the Mobile Theater to park. Street fronts are preferable. If you do not have enough space, we recommend that you contact your local church or recreation center. If the location is deemed unsafe for the customers, players or other guests at time of arrival we will request an alternative location be provided. If an alternative location cannot be found, we will allow the event to be rescheduled, but a $50 fee will be assessed in this event. We will park on driveways only if we can do so safely and there is enough room for the truck and trailer to maneuver into the driveway. A permit is only required if we will need to park in a "No Parking" zone. Our theater is no wider than any contractor or landscaper vehicle and in most cases parking outside the home at the curb is not an issue. If a parking permit is required it will be the responsibility of the customer to arrange for one. Our theater is equipped with a Cummins ONAN 7500 watt generator. Some locations may require a permit to run. It is the customer's responsibility to arrange for one.
SEVERE/INCLEMENT WEATHER: Our equipment is designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not cooperate with your scheduled party. In the event of severe weather, (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we reserve the right to reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your event and you are aware in advance, please notify us to begin the rescheduling process. In the eventful weather related emergencies $50 fee will be waived.
SUPERVISED CHILDREN: Although you are welcomed to, we do not require a parent to be present inside the trailer, although one must be available on the premises if needed. We will provide a knowledgeable Game Coach who will assist your child/children in making sure that their party is ideal. SMOKING: we do not allow smoking in or around our mobile gaming theater. Please keep any smoking activity away from the theater.
DAMAGE/INJURY: A valid credit/debit card is required for all bookings. Alternative payment methods are available for payment but a valid card must be on file for incidentals. Torch Gaming LLC or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Torch Gaming LLC reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage the client and/or their guests. Torch Gaming LLC or their staff will not assume responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host.
FOOD/DRINK: Torch Gaming llc does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering. A pop up tent tables and chairs can be provided for an additional fee.
PICTURES: Our Game Coach will be taking pictures throughout the party. You will then be able to view these pictures on our FaceBook Page and copy them to your files. If you do not want pictures taken and placed on facebook, please notify us in advance. Opt out notice can be found on the appointment request form.
VIDEO GAME RATINGS: We will not allow any “M” rated or higher game in the video game theater without approval from the client prior to the event or adult approval at the time of the event. A detailed list of our available titles can be found here.
FEES: Some locations may be subject to an additional travel fee. Our service area includes a 30 mile radius from 02136. Any location over 30 miles is subject to a variable travel fee based on distance and transit time.
All bookings are subject to equipment and team availability. Torch Gaming has the right to refuse service to any request for any reason. By submitting this application you agree to the terms outlined above.